Privacy Policy

Effective Date: 01/01/2025

Skelio Digital is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, or use our digital services.

1. Scope of This Policy

This Privacy Policy applies to all information collected through:

• Our website
• Contact forms
• Email, phone calls, and SMS
• Live chat and messaging tools
• Third-party platforms where users voluntarily submit inquiries

By using our services or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Full name and business name
• Email address
• Phone number (optional)
• Billing or business address
• Project details, service inquiries, or creative briefs
• Communication preferences, including SMS consent (if provided)
• Technical data such as IP address, browser type, device information, operating system, timestamps, and analytics data

We collect only the information necessary to provide our services and improve user experience.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and requests
• Deliver and manage services
• Communicate service updates and follow-ups
• Send SMS messages only if explicit consent is provided
• Process payments securely
• Improve our website, services, and marketing performance through analytics

4. Payment Information

Payments are processed through secure third-party payment gateways using SSL encryption.
Skelio Digital does not store credit/debit card details on its servers.

5. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and advertising pixels to:

• Analyze website traffic
• Measure marketing performance
• Improve user experience

These tools collect anonymized usage data. You may control cookies through your browser settings or opt out of ad personalization through platform tools such as Google Ad Settings.

6. Third-Party Services

We may share limited personal data with trusted third-party service providers such as:

• Website hosting providers
• Payment processors
• Analytics and marketing tools

These providers are bound by confidentiality obligations and may use data only to perform services on our behalf.

7. SMS / Text Messaging Privacy & Consent

If you choose to opt in to SMS communications:

• Message types may include service updates, follow-ups, and business-related notifications
• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• SMS consent is not a condition of purchase

We do not sell, share, rent, or disclose mobile phone numbers or SMS/text messaging consent data with third parties or affiliates for their own marketing or promotional purposes.
SMS consent is used solely for communication related to our services.

8. Consent to Communications

By submitting a form or contacting us through our website, email, phone, live chat, or third-party platforms, you may consent to receive communications from Skelio Digital via email, phone call, or SMS only where explicit consent is provided.

You may withdraw your consent at any time by replying STOP to SMS messages or contacting us directly.

9. Data Received from Third-Party Platforms

We may receive personal information from third-party platforms where users voluntarily submit inquiries or show interest in our services, including but not limited to:

• Google Ads
• Facebook / Meta Lead Forms
• Bark
• Thumbtack
• Clutch
• Yelp

Data received from these platforms is handled in accordance with this Privacy Policy and used solely to respond to the user’s inquiry.

10. User Rights (GDPR / CCPA)

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Opt out of promotional communications

To exercise these rights, contact us using the details below.

11. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect personal data from unauthorized access, misuse, or disclosure.

12. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction where our operational teams or service providers are located.

13. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

14. Conditions of Disclosure

We may disclose personal information only:

• When required by law or legal process
• To comply with regulatory obligations
• To protect our legal rights

15. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

📞 +1 917-816-1390
✉️ info@skelio.io
🌐 https://skelio.io